93ko's Privacy Policy

93ko is a trusted online gaming platform in Bangladesh. We believe that every user's right to privacy is fundamental and inviolable. This Privacy Policy ("Policy") provides a detailed description of how personal information of users of the 93ko website and related services is collected, stored, processed, and protected.

By registering on this platform or using its services, you are considered to have agreed to the terms of this Policy. We ask that you read this Policy carefully. If you have any questions or concerns, please contact our support team.

1 Information Provided Directly

When you register at 93ko or manage your account, you provide the following information yourself:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Payment information (bKash, Nagad, or Rocket number)
• Password (stored in encrypted form, never kept in readable form)
• National ID or other document details for identity verification (where applicable)

2 Automatically Collected Information

When you use the 93ko platform, some information is collected automatically:

• IP address and device type
• Browser information and operating system details
• Session duration and page visit history
• Information obtained from cookies and related tracking technologies
• Login times and transaction logs

3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Payment processors (bKash, Nagad, Rocket) — only to confirm transactions
• Fraud prevention and identity verification service providers
• Aggregated and anonymised statistics from analytics platforms

All such third parties follow standards consistent with our Privacy Policy.

Service Operation and Improvement

93ko uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and rewards
• Improving the VIP program and customer service standards
• Technical improvements to the platform and fixing errors

Ensuring Security and a Fair Environment

We use information to maintain a safe and fair gaming environment:

• To detect and prevent fraud, money laundering, and other illegal activities
• To detect multiple accounts or system abuse
• To enforce responsible gaming policies
• To protect accounts from unauthorised access

Communication and Support

Information is used for effective communication with you:

• Responding to customer service queries (24/7 live chat and email)
• Sending important notifications about account activity
• Providing notice of policy changes
• Sharing relevant offers and updates with your consent

Who We Share Information With

93ko never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Payment processing (bKash, Nagad, Rocket), technical infrastructure, and cybersecurity partners — only the necessary information and in accordance with our instructions
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, JILI, and other applicable partners — technical gameplay data on a limited basis
• Legal obligations: To competent authorities as part of a court order or applicable legal process
• Business continuity: In the event of a company merger or acquisition, where the successor entity will provide equivalent protections under this Policy

What We Do Not Do

• Your information is not sold or rented for marketing or advertising purposes
• Sensitive information is not shared without your consent
• Information is not retained beyond what is necessary

Technical Safeguards

93ko adopts industry-standard technical measures to protect your information:

• SSL Encryption: All data transmission across the website and services is protected by SSL/TLS encryption
• Password Hashing: Passwords are never stored in plain form; strong hashing algorithms are used
• Firewall and Intrusion Detection: Multi-layered security barriers are in place to prevent unauthorised access
• Regular Security Audits: Periodic assessments conducted through third-party specialists
• Data Backup: Regular backups maintained on secure, encrypted servers

Organisational Measures

Alongside technology, organisational security measures are equally essential:

• Data access is strictly limited on a "need to know" basis
• Staff receive regular data protection training
• All data access logs are recorded and reviewed
• A rapid response protocol is in place in the event of a data breach

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 93ko uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring core functionality — these cannot be disabled
• Functional Cookies: For remembering your preferences and settings (such as language and layout)
• Analytics Cookies: For understanding platform usage statistics — collects anonymous information
• Security Cookies: For fraud detection and session protection

Most cookies can be controlled or deleted through your browser settings. Please note, however, that disabling essential cookies may prevent the platform from working properly.

How Long Information Is Kept

93ko retains your information for as long as it is needed or as required by legal obligations:

• Active account information: Complete information is retained while the account is active
• Transaction records: Financial transaction information may be kept for an extended period in accordance with regulatory requirements
• After account closure: When an account is closed, all information except that required for legal compliance is deleted within a reasonable time
• Analytics data: Anonymous statistical data may be kept for a longer period as it does not identify any individual

Data Deletion Requests

You may request the deletion of your information. However, we may not be able to fulfil such a request in full in the following cases:

• Information related to an ongoing investigation or legal process
• Records required for financial reporting or regulatory compliance
• Information relating to an unresolved dispute or claim

Age Restriction Policy

93ko is for persons aged 21 or above only. We do not intentionally collect any information from minors or provide services to them.

If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

How You Will Be Informed of Updates

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, a notice will be sent to your registered email
• A notification may be shown when you access the platform

Continuing to use the platform after an updated policy is published will indicate that you have agreed to the new terms. If you do not agree, you may request to close your account.