Frequently Asked Questions
All your questions answered in one place at 93ko
Everything you want to know about bonuses, deposits, withdrawals, slots, and cricket betting is answered on this page.
This detailed FAQ page from 93ko has been put together with Bangladeshi players in mind. How to deposit or withdraw via bKash, Nagad, and Rocket, what the welcome bonus terms are, how to understand slot volatility — all of these topics are covered below across five categories with a total of 25 straightforward, easy-to-follow answers. If you still have questions after reading, our support team is always ready to help.
BPL & International Matches
Yes, 93ko's sportsbook section lets you place bets on Bangladesh Premier League (BPL) matches. Beyond BPL, international matches from the T20 World Cup, IPL, and ICC tournaments are also covered. Bangladesh Tigers matches naturally get the most attention and offer multiple markets.
Yes. 93ko offers live in-play betting, which lets you place bets even after a match has started. Odds change as over-by-over scores update, so you have the opportunity to make decisions based on how the match is unfolding. Live markets include options like Next Wicket and Current Over Runs, among others.
Decimal odds are quite straightforward. Multiply your stake by the odds to get your total return. For example, if you bet ৳100 at odds of 2.50, you get back ৳250 if you win (including your original ৳100). Higher odds mean the outcome is considered less likely — but the return is also higher if you win.
Match Winner is the most well-known cricket betting market, but Top Run-Scorer, Top Wicket-Taker, Over/Under Runs, First Innings Score, and Man of the Match are also very popular. In T20 matches, Powerplay Score betting is a favourite for many. High-profile matches like Bangladesh vs India typically offer an even wider range of markets.
If a match is fully cancelled or declared void due to rain or any other reason, the bet stake is generally refunded. However, this depends on the specific betting rules and how much of the match was completed. Check 93ko's terms and conditions page for precise details, or ask via live chat.
Withdrawal Questions
Yes, withdrawals at 93ko are available 24 hours a day, 7 days a week — including at night and on public holidays. For bKash, Nagad, and Rocket mobile wallets, funds typically arrive within 5 to 30 minutes of submitting a request. Contact the support team if you experience any unusual delay.
Yes, for security reasons 93ko only processes withdrawals to a mobile wallet that matches the name registered on the account. This means your bKash, Nagad, or Rocket number must be in your own name and must match the wallet used for deposits. Withdrawals to third-party wallets are not accepted.
The minimum withdrawal amount at 93ko is ৳500. This applies to all methods — bKash, Nagad, and Rocket. Withdrawal requests below this amount are not processed, so make sure your balance is sufficient before submitting a request.
A pending status means the request is under review. It is usually completed within 5 to 30 minutes. If it takes longer, possible reasons include: ID verification is incomplete, bonus wagering requirements have not been met, or the wallet name does not match. In that case, contact live chat directly — the support team will explain the reason and help resolve it.
After a successful withdrawal request at 93ko, funds typically arrive in your bKash, Nagad, or Rocket wallet within 5 to 30 minutes. This is among the fastest withdrawal times of online gaming platforms in Bangladesh. If there is an unusual delay, let us know via email or live chat.
Bonuses & Offers
Yes, every bonus has a set expiry period. If the wagering requirements are not met within that period, the bonus and any winnings earned from it may be forfeited. Always check the expiry duration when activating a bonus. Exact expiry details are always stated in the terms and conditions for that specific bonus.
Slot games are generally the most effective for completing wagering requirements. Whether live casino games, fishing games, or sports bets contribute — and to what extent — depends on the specific bonus terms. Read the "Game Contribution" section carefully before activating a bonus, or ask support.
Yes, it is usually possible to cancel a bonus through account settings or by requesting it via live chat. Keep in mind though — cancelling a bonus means losing the bonus balance and any winnings earned from it. Only your original deposit amount will remain (and even that may be affected if winnings were generated using the bonus). Talk to support before making a decision.
No, 93ko's welcome bonus is available only once per player — at the time of the first deposit. If the same person attempts to claim the welcome bonus again by opening a new account, it may result in account suspension. Even after the welcome bonus, the platform regularly offers promotions and VIP cashback offers.
At 93ko, the wagering requirement is calculated on the bonus amount only, not the combined deposit and bonus. For the welcome bonus, this is 20 times. Example: deposit ৳1,000 and receive a ৳2,000 bonus — wagering required is ৳2,000 × 20 = ৳40,000. Once that amount has been wagered, winnings from the bonus become withdrawable.
Deposit Questions
Depositing with Nagad is straightforward. Go to the Cashier section, select "Deposit", and choose Nagad as the payment method. Send money via Nagad to the payment number shown in the system, then copy the reference number and paste it into the transaction form. Your balance is usually updated within a few minutes.
The minimum deposit at 93ko is ৳500, and this is the same for all payment methods — bKash, Nagad, and Rocket. With a ৳500 deposit you can claim the welcome bonus and play across all game categories.
Currently, 93ko accepts deposits via three mobile financial services: bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are widely available in Bangladesh and work instantly. The minimum deposit amount is the same for each — ৳500.
A few things to remember when depositing with bKash: first, always use the latest payment number shown in the 93ko cashier — sending to an old number may result in lost funds. Second, copy the transaction ID accurately. Third, send from a bKash account in your own name — deposits from third-party numbers may not be accepted.
93ko does not charge any processing fee on deposits. However, your bKash, Nagad, or Rocket application may apply its own charges for Send Money — this depends on the respective mobile wallet's policy. It is worth checking the fee details in your wallet app before making a deposit.
Slots & Jackpots
In a progressive jackpot, a small portion of each player's bet is added to a central pool. The prize grows as more people play, until one player meets the specific conditions to win the jackpot. After it is won, the pool resets and starts building again from zero. This is why progressive jackpots can offer much larger prizes than regular slots.
For a low budget, low-volatility slots are a good choice — they pay out small but frequent rewards, which helps your balance last longer. Look for games with a low minimum bet size and set your stake so that you can place many bets within your total budget. Trying the game in demo mode first makes it easier to get a feel for it.
No, not every slot has a free spins feature. However, many popular slots trigger a free spins round when a certain number of scatter symbols appear. No stake is deducted during this round, but winnings are converted into real money. In some games, multipliers or special symbols are added during free spins, which can make the rewards even larger.
Yes, demo or free-play versions are available for most slot games at 93ko. In demo mode you can try out the game mechanics, bonus features, and bet sizes without using real money. However, demo mode winnings cannot be withdrawn — you need to play in real money mode to receive actual prizes.
Low-volatility slots pay out frequently but each reward is relatively smaller. They are suited for playing over a longer period. High-volatility slots pay out less often but offer the chance of larger prizes — though it is also normal to go a long time without a win. Which one to choose depends on your budget and your approach to risk.
Still have questions? We're always here
93ko's support team is available 24/7 in both Bengali and English. Chat with us directly via live chat or send an email — fast and friendly service is guaranteed.
Email: [email protected]